Cancellation Policy
Effective Date: 12 August 2026
LearnAISkillsLab is a digital learning platform operated by Phoenix Enterprises (Sole Proprietorship). This Cancellation Policy applies to purchases made through our website.
1. Cancellation of Orders
Due to the digital nature of our products and services, orders generally cannot be cancelled once the payment has been successfully processed and access to the digital product, ebook, downloadable resource, or online course has been provided.
If you have made a payment but have not yet received access to the purchased product or service, please contact us as soon as possible at:
Email: support@learnaiskillslab.com
We will review the request and assist you where reasonably possible.
2. Cancellation Before Access
If a cancellation request is received before access to a digital product or online course has been provided, we may consider the request depending on the status of the order and payment processing.
Approval of such requests is subject to verification.
Refunds: Any refund arising from an eligible cancellation will be handled in accordance with our Refund Policy.
3. Digital Products
Because digital products such as eBooks, downloadable resources, prompt bundles and other digital materials can be accessed or downloaded electronically, cancellation may not be possible after access has been provided.
LearnAISkillsLab may offer digital products including eBooks, downloadable resources, prompt bundles, online courses, and other educational materials. These products and courses may be offered in Hindi, English, or other languages.
4. Online Courses
For online courses, cancellation requests made after course access has been granted may not be accepted because the digital course content becomes available to the purchaser.
LearnAISkillsLab may offer online courses and educational content in Hindi, English, or other languages. Once course access has been provided, cancellation may not be accepted because the digital course content becomes available to the purchaser.
5. Payment Processing Issues
If your payment has been deducted but the product or course access has not been received, please contact us at:
Please provide your name, email address used for the purchase, order/payment reference, and details of the issue.
We will investigate the transaction and assist you accordingly.
6. Contact Us
For cancellation-related questions or assistance, please contact:
LearnAISkillsLab
Operated by Phoenix Enterprises (Sole Proprietorship)
Email: support@learnaiskillslab.com
Phone: +91 7385240351
We aim to respond to customer queries within 24–48 hours.